Return and exchange conditions

Please see the following items for returns and exchanges.

[Return and exchange conditions]

■ Special return policy

In the following cases, returns are possible.

1. To return unopened items as they are after arrival.
2. When the product has obvious defects, whether it is unopened or unopened.
3. When an item different from your order arrives due to our mistake.

For cases 2 and 3, we will pay for the shipping. Please note that the shipping fee for 1 will be borne by the customer.
We will not accept returns in any other case.

What is an Obvious Defect?

■ Exchange agreement

Exchange is possible in the following cases.

1. When the product has obvious defects regardless of whether it is opened or not.
2. If the wrong item arrives due to our mistake.

We cannot accept exchanges other than the above. We will bear the shipping cost.

■ Related content

⇒ “Procedures for returns and exchanges”

⇒ “Return and exchange costs etc.”

⇒ “Exchange with another product”

* Please see the above content on one page from the following pages.

⇒ “Return and exchange“

For refunds, please see the following.

⇒ “About refund”